Frequently Asked Questions
Support and Technical Assistance
If you’re experiencing issues with your account, please contact our technical support team via our Support Page or by emailing support@studyscholars.com.
You can reset your password by clicking the “Forgot Password” link on the login page and following the instructions sent to your email. Visit our Help Center for more detailed instructions.
If you experience any technical issues while taking a course, please reach out to our support team through the contact form, or email us at support@studyscholars.com.
For information regarding refunds, please refer to our Refund Policy page or contact our customer service team directly at billing@studyscholars.com.
To update your contact information, log in to your account, go to the Account Settings section, and make the necessary changes. If you need further assistance, contact us by filling our form.
If you have any questions or issues related to your account or subscription, please reach out to our support team at support@studyscholars.com.
General Inquiries
Our business hours are Monday to Friday, 9:00 AM to 5:00 PM (EST). We are closed on weekends and public holidays.
Yes, you can! To book an appointment for a consultation, simply navigate to the specific offline courses you’re interested in. On each course page, you’ll find a box where you can select your preferred date and time for the consultation. Once you’ve submitted your request, StudyScholars will get back to you promptly to confirm your appointment.
We offer a variety of services including online courses, offline admissions, scholarships, internships, and counselling. Explore our full range of offerings on the See Our Solutions page.
We typically respond to all inquiries within 24-48 hours. If your matter is urgent and you have an active subscription plan, you can expedite the process by booking an appointment through our offline courses. Simply select any program and choose your preferred time.
We offer a variety of subscription plans tailored to meet different learning needs. Whether you’re looking for access to specific online courses, offline programs, or a comprehensive package that includes consultations and additional support services, we have a plan that suits you. Visit our Subscription Plans page to explore the options and choose the one that best fits your goals.
StudyScholars connects students with leading Canadian colleges and universities, offering both online and offline courses for degrees and diplomas. We focus on quality education and assist students in securing internships and scholarships, helping them achieve their academic and career goals.
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