Refund Policy

Introduction
At StudyScholars Inc., we are committed to providing quality educational services and ensuring customer satisfaction. This refund policy outlines the conditions under which refunds will be issued for our products and services.

Eligibility for Refunds

• Before Course Start: Students can request a refund before the commencement of any course, whether it is offline or online. Refund requests must be made at least 48 hours prior to the course start date.
• Non-Refundable Courses: Some courses may not be eligible for refunds. These will be clearly indicated in the course details to provide transparency upfront. Courses that explicitly state “non-refundable” in their description will not be eligible for refunds under any circumstances.

Requesting a Refund

• How to Request a Refund: To request a refund, please contact our customer support team at contact@studyscholars.com with the following information:
  • Order number
  • Course name
  • Reason for the refund request
  • Proof of purchase
• Required Information: Refund requests without all required information may be delayed or denied. Ensure that all details are provided accurately to facilitate the processing of your request.

Processing Refunds

• Review and Approval Process: Refund requests will be reviewed and processed within 15 Canadian working days. Approval of refunds is at the discretion of StudyScholars Inc.
  
  • Verification: We may contact you for additional information or documentation to verify your request.
  • Approval: If approved, you will receive a confirmation email with the details of the refund.
  • Denial: If denied, you will receive an email with the reasons for the denial and any further steps you can take.
• Timeframe for Processing: Approved refunds will be processed within 15 Canadian working days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. We do not provide refunds via alternative methods.
• Administrative Fees: Refunds may be subject to an administrative fee to cover processing costs. This fee will be deducted from the refund amount.

Conditions and Limitations

• Non-Transferable: Refunds are only available to the original purchaser and are non-transferable.
• Multiple Refund Requests: Multiple refund requests from the same student may be subject to additional scrutiny and approval processes.
• Refund Abuse: StudyScholars Inc. reserves the right to deny refund requests if abuse of the refund policy is suspected. This includes, but is not limited to, repeated refunds for different courses without valid reasons.

Special Cases

• Non-Refundable Courses: If a course is marked as non-refundable, this will be clearly stated in the course details. Please review all course information carefully before purchasing.
• Technical Issues: If you experience technical issues that prevent you from accessing an online course, please contact our support team immediately. Refunds for technical issues will be handled on a case-by-case basis.

Contact Information
For any questions or concerns about this refund policy, please contact our customer support team at contact@studyscholars.com.

Changes to the Refund Policy
We may update this refund policy from time to time. Significant changes will be communicated via email or a prominent notice on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.

By covering these additional points and implementing stricter rules, your refund policy will be more comprehensive and clear, ensuring both transparency and fairness in handling refund requests. This approach helps protect your business while maintaining customer trust.